Saturday, in the Sprint store:
Him: Can I help you?
Me: I was here a couple weeks ago and I'm back with the same issue plus a new one. My cell phone... *describe problems*
Him: Oh, you have that phone. I hate that phone. It's a piece of garbage.
Me: *blink* Excuse me? You sell these. *I point to a shiny new one in the case between us*
Him: Sprint sells them. I don't. I recommend that people don't buy them. I had one, myself, and had constant problems with it until I traded it for something else.
Me: Well, one of your compatriots convinced me it was the best thing since sliced bread.
Him: They're terrible. It's a piece of garbage.
Me: *stare* Can you fix it or not?
Him: I can have the tech give it a look...
20 minutes later they tell me they are ordering me a replacement piece of garbage and they'll call me when it's in and, when they do, I should bring my current piece of garbage in so they can transfer the data.