13 April 2009

Sprint Employee of the Month



Saturday, in the Sprint store:

Him: Can I help you?

Me: I was here a couple weeks ago and I'm back with the same issue plus a new one. My cell phone... *describe problems*

Him: Oh, you have that phone. I hate that phone. It's a piece of garbage.

Me: *blink* Excuse me? You sell these. *I point to a shiny new one in the case between us*

Him: Sprint sells them. I don't. I recommend that people don't buy them. I had one, myself, and had constant problems with it until I traded it for something else.

Me: Well, one of your compatriots convinced me it was the best thing since sliced bread.

Him: They're terrible. It's a piece of garbage.

Me: *stare* Can you fix it or not?

Him: I can have the tech give it a look...

20 minutes later they tell me they are ordering me a replacement piece of garbage and they'll call me when it's in and, when they do, I should bring my current piece of garbage in so they can transfer the data.

Delightful.

19 comments:

f.B said...

is this one of Sprint's HTCs? Miss Bianca had one of those for a while and it found a way to fail at everything. Everything. For the entire contract length.

lacochran said...

f.B: So there's more than one piece of garbage? Mine is a Palm Centro.

Malnurtured Snay said...

I'm never going Sprint.

lacochran said...

Malnurtured Snay: They still beat Verizon in every contest. Amazingly. With this kinda service. Go figger.

Narm said...

Does he have a recommendation on how I can get out of paying an extra $1,348 in hidden fees every month?

Liebchen said...

My phone failed on me, too, this weekend. It randomly decided to erase every message (text and email) that I had. Awesome.

justjp said...

This is where kicking someone in the groin or teeth is acceptable.

Matt said...

is compatriot a real word?

get out of here.

No its not...

Fearless in Toronto said...

It's comforting to know that communications/cable companies everywhere are exactly the same. Like Starbucks and their globally crappy baked goods. Everyone gets the same (low) standard.

Liebchen: The same thing happened to my BB this weekend. Maybe it was some kind of solar flare...

restaurant refugee said...

My particular POS from Sprint is the Motorola Q - its battery life is the same as the attention span of a three year old after a bag of lollipops. Only two months until replacement time.

It is pure insanity that companies with service this bad can still thrive let alone exist.

Mike said...

Cell phones are like computers and can be described with one word - FAIL!

rs27 said...

I like his honesty.

"Here's your piece of crap ma'am"

Classy.

dmb5_libra said...

sprint sucks. that's all.

repliderium.com said...

At least they're consistent....

Barbara said...

The last phone I bought at the Sprint store was a real piece of crap. I have no complaints about my "inherited" iPhone though!

lacochran said...

Narm: I'll ask him for the winning lottery numbers, while I'm at it.

Liebchen: That IS awesome. Jeez.

JustJP: Probably why he stayed behind the counter the whole time.

Matt: YOU get out of here.

No, wait...

Fearless in Toronto: Yeah, it's disturbing that all the alternatives suck, too.

RestaurantRefugee: No good alternatives so we're stuck.

Mike: And yet we all spend all day on them.

Rs27: That's what Hubby said: At least he's honest.

dmb5_libra: Our Sprint experience is vastly superior to our Verizon experience. Wish there was something even better.

Repliderium.com: :) Yes.

Barbara: Can you please send it over with your husband to train me on it and maintain it for me?

Titania said...

hmmm, my contract expires pretty soon. Have Verizon right now, which has been ok, but not great. Had AT&T before, who sucked big time. We just established that Sprint sucks too (at least the phones). Is there any cell phone service that is decent out there?

lacochran said...

Titania: Not that I've heard. But I'd be happy to be shown I'm wrong.

Zandria said...

No way! That would've made me so mad! I expect to get what I pay for with cell phones...